Guarantee
Replacement or refund within 24 hours — no bureaucracy
If a purchased key fails to activate through our fault — we will replace it with a working one within 24 hours. Free of charge, no questions asked.
If replacement is not possible — we refund 100% of the order amount within 24 hours.
Your key is delivered to your email immediately after payment confirmation — automatically, no waiting.
All payments are processed through certified payment gateways. We never see or store your card details.
Real staff, not a bot. We reply in Telegram within 15 minutes on average, around the clock.
Over 1,200 verified reviews across multiple marketplaces.
Need help right now?
💬 Contact supportFAQ
When am I eligible for a replacement?
If the key fails to activate, was already used, or does not work for the advertised region — and it is our fault. Contact support with your order number and a screenshot of the error.
How long does a refund take?
We make a decision within 24 hours. Funds are returned to your card within 1–5 business days depending on your bank.
What if the key did not arrive by email?
Check your spam folder first. If it is not there — visit the My Orders section on the site or contact support with your order number.
Does the guarantee cover region-specific keys?
Yes. If the product description specifies a region and the key does not work for it — that is our responsibility. If you selected the wrong region yourself, we handle each case individually.
How do I reach support?
Telegram bot @marix_supportbot is the fastest way. Available 24/7, average response time is 15 minutes.
