🎮How to activate an Xbox key — step-by-step guide

What this guide covers

Whether you've purchased a game key, a Game Pass subscription, or an Xbox gift card, this guide walks you through every step of the activation process. We also cover the most common errors and how to fix them so you can get playing as quickly as possible.

Step-by-step instructions

Method 1: Via the Microsoft website

1. Open a browser and go to redeem.microsoft.com.
2. Sign in with the Microsoft account linked to your Xbox profile or console.
3. Enter the 25-character code in the format XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.
4. Click "Next" / "Redeem".
5. The content will be added to your account immediately — games appear in your library, wallet funds are credited, or subscriptions activate.

Method 2: On your Xbox console

1. From the Xbox home screen, press the Xbox button and open the Microsoft Store.
2. Scroll down to "Redeem a code".
3. Enter your 25-character key using the on-screen keyboard.
4. Confirm to activate.

Method 3: Via the Xbox app (PC or mobile)

1. Open the Xbox app on Windows, iOS, or Android.
2. Tap your avatar → "Redeem a code".
3. Enter the key and tap "Check", then confirm.

Tips and common mistakes

• "This code is not for your region" error. Xbox keys are region-locked. Make sure your Microsoft account region matches the key's region. Check and update your region at account.microsoft.com under "Your info".
• "Code has already been redeemed." Each code is single-use. If you see this and haven't used the code yourself, contact the store where you bought it.
• Wrong subscription type. Game Pass Ultimate codes are not compatible with Game Pass Core and vice versa. Always verify the key type before purchasing.
• Avoid typos. Copy and paste the code rather than typing it manually — characters like O/0 and I/1 are easy to confuse.

FAQ

Can I activate a key from a different region? It depends on the key type. Gift cards are typically region-locked. Game keys are sometimes global, but always check the product description. Marix always lists the region clearly in the product card.

How long does activation take? Activation is instant. If the game doesn't appear in your library right away, restart your console or refresh the browser page.

What if the key is rejected after double-checking everything? Contact Marix support with your order number. The team will investigate and resolve the issue promptly.

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