What Does "Transaction Cancelled" Mean on Codashop
Codashop is a popular platform for topping up in-game currency — Diamonds in Mobile Legends, UC in PUBG Mobile, Crystals in Free Fire, and others. When the platform shows "Transaction Cancelled" or "Transaction Failed," the payment was not completed and no money was charged.
The cancellation can originate from Codashop's side, from your card, or from your bank.
Why Codashop Cancels Transactions
The most common causes:
- Bank declined the transaction. Your bank rejected the charge due to international payment restrictions, insufficient funds, or internal policy.
- 3D Secure not completed. You did not confirm the payment via SMS or banking app within the allowed time window.
- VPN or proxy. An IP address that does not match your card's country is a standard risk signal.
- Incorrect payment details. Wrong CVV, name, or billing address.
- Unsupported payment method. Certain card types are not available on Codashop in your region.
- Technical outage. Temporary instability on Codashop's servers or payment gateway.
- Invalid player ID. Codashop validates your game ID before processing the payment. If the ID does not exist, the transaction is cancelled.
Step-by-Step Fix
Step 1. Verify your player ID.
Make sure the player ID and (if required) the server are entered exactly correctly. An incorrect ID is the most frequent reason for cancellations on Codashop.
Step 2. Disable VPN.
Your IP must match the country where your card was issued and your game account is registered.
Step 3. Check your card balance.
Confirm you have sufficient funds, including any currency conversion fees that may apply.
Step 4. Complete 3D Secure.
If your bank sent a confirmation code, enter it within the allowed time (usually 5 minutes). If no notification arrived, check your banking app's notification settings.
Step 5. Try the Codashop mobile app.
Download the official Codashop app (available on App Store and Google Play) and try purchasing there instead of in a browser.
Step 6. Use a different payment method.
Try another card, PayPal, or a local payment option if available in your region.
Step 7. Wait and retry.
After a technical glitch, Codashop typically recovers quickly. Wait 15–30 minutes and try again.
Step 8. Contact Codashop support.
If your card was charged but the in-game currency was not credited, contact Codashop support immediately with proof of payment (screenshot or bank statement).
FAQ
Can my card be charged even if the transaction was cancelled?
A temporary hold is possible in rare cases. If money was deducted but the purchase was not credited, report it to Codashop support — funds are returned.
How quickly does Codashop credit a successful purchase?
Usually instantly or within a few minutes. If nothing arrives within 30 minutes, contact support.
Why is Codashop cheaper than the in-game store?
Codashop works directly with game publishers and receives wholesale rates, allowing it to offer prices below standard in-game stores.
If Codashop payments consistently fail, gaming gift cards for your target title are a solid alternative way to top up.