What's Happening
When you try to subscribe to Figma Professional or Organisation, you get a payment error. The message might say: "Your card was declined," "Payment method not supported," or "Your country is not supported." This happens with Russian cards or cards from other restricted regions.
Causes of the Decline
1. Country not supported Figma has restricted payments from Russia in compliance with international sanctions. Accounts with Russian details may be blocked from completing paid subscriptions.
2. Prepaid card rejected Figma uses Stripe, which applies strict rules to prepaid cards by default. Cards with a BIN classified as "prepaid" are often automatically declined.
3. Billing address mismatch The address entered during checkout doesn't match the card issuer's records. This triggers an AVS (Address Verification System) failure.
4. 3D Secure not completed Figma supports 3D Secure, and if your card issuer didn't complete verification, the transaction will be declined.
Step-by-Step Fix
Step 1. Use a foreign-issued card Get a Visa or Mastercard virtual card issued in Europe or the US. The card must have a "debit" status, not "prepaid."
Step 2. Check the billing address Make sure you enter the exact address provided with your card. This is critical for passing the AVS check.
Step 3. Enable a VPN Open Figma with a VPN set to the card's issuing country. This helps bypass IP-level geo-blocking.
Step 4. Complete 3D Secure If Figma prompts for transaction confirmation, follow your card issuer's instructions (SMS, push notification, or app).
Step 5. Check your Figma account details Make sure your Figma profile doesn't list a Russian address or phone number. Update them to neutral information.
Step 6. Contact Figma support If nothing works, email Figma support at [email protected] and describe the problem.
FAQ
Can I use Figma for free? Yes. The Figma Starter plan (free) is available to all users and includes basic features. A paid subscription is needed for team features and unlimited projects.
Does the account registration country affect payment ability? Yes. If your Figma profile lists Russia as your country, it can be an additional factor in payment rejection. It's recommended to use neutral profile information.
What is AVS and why does it matter for Figma payments? AVS (Address Verification System) checks whether the billing address you enter matches what your card issuer has on file. An address mismatch is one of the most common reasons for payment decline.