Minecraft key redeem blank screen — how to fix
You entered your Minecraft code on the Microsoft redemption page — and you see a white or blank screen instead of a confirmation. The game doesn't appear in your library. This is a known issue tied to browser behavior and cached data.
Why the blank screen appears
Browser issue. Microsoft's redemption page (redeem.microsoft.com) doesn't render correctly in some browsers or with certain extensions active. Edge and Chrome can both fail to display the confirmation page properly.
Stale cache or cookies. Old Microsoft authentication data can interfere with the completion of the activation flow.
Account mismatch. If you're logged into one Microsoft Account in the browser and a different one in the app, the code may activate to the wrong account.
Region mismatch. Some Minecraft codes are region-specific. If your Microsoft account's region doesn't match the code's region, activation will fail — and the page may just hang silently.
Step-by-step fix
Step 1. Clear browser cache and cookies Open browser settings → "Clear browsing data" → select cookies and cache → clear.
Step 2. Try a different browser If you're on Chrome, try Edge (Microsoft's officially recommended browser for their services). If you're on Edge, try Chrome in Incognito mode.
Step 3. Disable extensions Ad blockers and VPN extensions in the browser can interfere with Microsoft page loading. Temporarily disable them.
Step 4. Redeem via the Xbox app Open the Xbox app on Windows → click your avatar → "Redeem code" → enter the code. This often works when the web page hangs.
Step 5. Use microsoft.com/redeem directly Navigate to microsoft.com/redeem, make sure you're logged into the correct account, and enter the code there.
How to confirm the code activated
After activation, open Xbox App → "My library" or Microsoft Store → "My library." Minecraft should appear there.
Frequently asked questions
The code activated but the game isn't in my library — why?
Wait 5–10 minutes and refresh your library. If that doesn't help, sign out of your account and sign back in.
Can I redeem a Minecraft code on Xbox console?
Yes. On Xbox, go to Store → "Use a code" → enter the code. This is simpler than going through a browser.
The code shows "already redeemed" — what should I do?
Contact the seller immediately. At Marix, this is handled through support — you'll receive a working replacement code or a refund.