What Is the Network Unavailable Error
"Network Unavailable" is the message Mobile Legends: Bang Bang displays when the client cannot establish a stable connection to Moonton's servers. It appears on the loading screen, in the lobby, or mid-match, and affects both Android and iOS equally.
Root Causes
1. Unstable Internet Connection A weak Wi-Fi signal, an overloaded mobile network, or a sudden switch between Wi-Fi and mobile data can interrupt the session.
2. Moonton Server Issues Scheduled maintenance or DDoS attacks can temporarily make servers unreachable. In this case, thousands of players see the error simultaneously.
3. VPN or Proxy Some VPN services are blocked by Moonton to prevent regional pricing abuse. If your VPN is on — that's the first thing to disable.
4. Outdated Client or Corrupted Cache An old version of the app may be incompatible with current server protocols. A corrupted cache can also cause connection failures.
Step-by-Step Fix
- Check server status. Visit the official Twitter/X @MobileLegendsOL or Downdetector to confirm it's not a global outage. If servers are down — wait it out.
- Disable VPN and proxy. Deactivate any VPN app, system proxies, and third-party DNS-over-HTTPS services.
- Switch connection type. If on Wi-Fi, try mobile data, and vice versa. Reboot your router.
- Clear the app cache.
- Android: Settings → Apps → Mobile Legends → Storage → Clear Cache.
- iOS: Delete the app, restart your iPhone, then reinstall.
- Update the app. Open Google Play or the App Store and make sure you have the latest version of MLBB.
- Reset network settings. Android: Settings → General Management → Reset → Reset Network Settings. iOS: Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings.
- Switch to a public DNS. Use Google DNS (8.8.8.8 / 8.8.4.4) or Cloudflare (1.1.1.1). This helps if your ISP is blocking certain Moonton IP ranges.
Frequently Asked Questions
The error only appears during matches — why? This is typical of an unstable connection: the lobby requires little bandwidth, but in-game packets are sent constantly. Try playing only on 5 GHz Wi-Fi.
Does changing the in-game server region help? Sometimes yes — if your home region is overloaded, a neighbouring server may be more stable. Server region can be changed in the game settings.
Will Moonton ban my account for using a VPN? Moonton's policy prohibits VPN use to bypass regional restrictions. An account may be restricted from purchases, though outright bans specifically for VPN use are rare.
If network issues are preventing you from recharging diamonds in-game, use Marix. The purchase requires no stable game connection — just your UID.