What PSN error 2813 is
Error code 2813 (full codes: CE-2813-2 or NW-2813-x) on PlayStation indicates a problem connecting to PlayStation Network servers. Most commonly it means the console cannot establish a stable connection to PSN — either due to network issues on your end or temporary problems on Sony's servers.
Root causes of error 2813
- Unstable internet connection. Weak Wi-Fi signal, high ping, or packet loss interferes with PSN authentication.
- PSN maintenance. Sony periodically performs scheduled server maintenance during which some features are unavailable.
- DNS issues. Incorrect DNS settings can block connection to Sony's servers.
- Router restrictions. A firewall or NAT Type 3 (Strict) can block PSN connections.
- Outdated firmware. An old console or router firmware can cause compatibility issues.
Step-by-step fix
Step 1: Check PSN status
Visit status.playstation.com and confirm that PSN services are operating normally. If maintenance is in progress — wait for it to complete.
Step 2: Restart your network equipment
- Turn off the console.
- Turn off the router and modem (if separate).
- Wait 2–3 minutes.
- Power on in order: modem → router → console.
Step 3: Use a wired connection
If using Wi-Fi, connect the console to the router via Ethernet cable. This significantly stabilizes the connection.
Step 4: Change your DNS server
In the console's network settings:
- Go to Settings → Network → Set Up Internet Connection.
- Choose manual setup.
- Set DNS: Primary
8.8.8.8, Secondary8.8.4.4(Google DNS).
Step 5: Check your NAT type
Find the NAT type in network settings. PSN works best with NAT Type 2 (Moderate). If you have NAT Type 3 (Strict), configure UPnP or port forwarding on your router.
Step 6: Restore licenses
On PS4/PS5: Settings → Account → Restore Licenses. This helps with authentication-related content errors.
Frequently asked questions
Does error 2813 only appear in the PSN Store or everywhere? If only in the Store — the issue is likely on Sony's side. If it appears on any PSN connection — the problem is on your network.
Can a VPN cause error 2813? Yes. Using a VPN when connecting to PSN can cause authentication failures. Disable the VPN and try again.
Error 2813 when topping up the PSN wallet — what to do? If you cannot add funds directly, use a PSN gift card from Marix — redeeming a code doesn't require an internet connection at the time of purchase, only when entering the code on the console.
Bottom line
PSN error 2813 is a network issue resolved by restarting equipment, changing DNS, or checking server status. If you need to top up your PSN wallet, gift cards from Marix activate without additional complications.