What "Verification Failed" Means in Skrill
A verification error in Skrill means the system was unable to confirm your identity or payment method. This can happen during initial registration, when trying to increase limits, or when adding a new card.
Skrill is a licensed payment institution and must comply with European regulatory requirements (FCA/EBA) regarding customer identification.
Why It Happens
Blurry or damaged document. The photo or scan of the document is poor quality — blurry, cropped, or with glare.
Name mismatch. The name on the document doesn't match the name in your Skrill account.
Expired document. Skrill does not accept expired passports or IDs.
Unsupported document type. Skrill accepts a limited list of documents depending on the country.
Address mismatch. The address on the proof-of-address document doesn't match the address in the account.
Card rejected during verification. The card is prepaid, a virtual card without a supported BIN, or from an unsupported country.
Account already exists. You're trying to verify a second account with the same details.
Step-by-Step Fix
Step 1 — Prepare high-quality documents
- Passport photo: spread with photo, all corners visible, no glare, text clearly readable.
- Proof of address: utility bill or bank statement no older than 3 months with your name and address.
Step 2 — Check data consistency
Make sure the name, date of birth, and address in your Skrill account exactly match the documents. Any discrepancy is grounds for rejection.
Step 3 — Re-upload documents
In your Skrill dashboard, find the verification section and upload the corrected documents. Skrill typically reviews them within 1–2 business days.
Step 4 — Verify your card correctly
To verify a card, Skrill makes a small test charge (€0.01 to €1.50). Enter the exact amount from your card statement. Make sure the card supports such transactions.
Step 5 — Contact support
If rejections continue, write to Skrill support via chat or the feedback form. Specify exactly which step is failing.
FAQ
Does Skrill accept virtual cards for verification?
Generally, no. Skrill requires a regular debit or credit card for verification.
How many verification attempts are allowed?
Skrill doesn't publish an exact number, but after several failed attempts the account may be blocked. Take your time and prepare documents carefully.
Can I use Skrill without full verification?
Yes, but with significant limits. Full verification is required for unrestricted use.
Need a card that works without complex verification? Marix: virtual cards for international payments.