What Is Xsolla Error 1092
Error code 1092 in Xsolla signals a rejection at the level of an anti-fraud check or payment gateway policy. Unlike error 3032 (which is a bank-side decline), error 1092 points to a block within Xsolla's own payment infrastructure — it may be the anti-fraud filter or a policy violation detected by the gateway.
This error appears in games and apps that use Xsolla as their processor: Roblox, World of Tanks, War Thunder, and others.
Why Error 1092 Occurs
Common causes:
- Xsolla anti-fraud block. The system rated the transaction as suspicious based on a combination of signals — VPN, new device, unusual amount, etc.
- Terms of use violation. The account or device may be associated with a history of policy violations in Xsolla's system.
- Restricted region. Xsolla limits payments from certain countries due to legal or regulatory requirements.
- Billing data mismatch. The billing address, name, or other details do not match what the system expects.
- Card on a block list. The card's BIN (first 6 digits) may be flagged as high-risk.
- Repeated failed attempts. Multiple failed payment tries build a negative history that increases future risk scores.
Step-by-Step Fix
Step 1. Make sure VPN is off.
Disable all VPN services and proxies. Attempt the payment from your real IP address.
Step 2. Switch device and browser.
Try the purchase from a different device (phone instead of PC, or vice versa) in a different browser. This changes the digital fingerprint Xsolla uses to identify users.
Step 3. Check whether your region is restricted.
Verify that Xsolla payments are available in your country. If your region is blocked, card payments may be unavailable altogether.
Step 4. Use a different payment method.
Xsolla supports multiple methods: another card, PayPal, or local e-wallets. Try an alternative.
Step 5. Wait and retry.
If the block is temporary, the system may lift it automatically after 24–48 hours.
Step 6. Use a gift card.
Buy a gift card for the target game service and redeem it directly in your account. Gift cards bypass Xsolla's payment gateway entirely.
Step 7. Contact Xsolla support.
Submit a request at xsolla.com/support with a description of the error, the date, and the transaction amount. If the block is account-specific, a support agent may be able to manually remove it.
FAQ
Does error 1092 mean a permanent ban?
Not necessarily. In most cases it is a temporary block. However, if the cause is a terms-of-use violation, the restriction may last longer.
Will my card be charged when error 1092 appears?
No. This is a pre-charge rejection. Any temporary hold that appears on your card will lift automatically.
What if my region is blocked by Xsolla?
If Xsolla is not available in your region, gaming gift cards are the only practical alternative — they are purchased and redeemed without going through Xsolla.
If Xsolla consistently blocks your payments, gaming gift cards for your target platform are a reliable workaround with no regional restrictions.