↩️Can you refund a digital product — buyer's rights

Can you refund a digital product — buyer's rights

Digital goods are a special category. Once a code is activated, the service is considered delivered, which significantly limits standard return rights. But that doesn't mean buyers are completely unprotected.

Marix's policy

Marix follows a simple rule: unactivated codes can be returned or replaced.

Specific scenarios:

• Code doesn't work / already used — replacement or full refund
• Code activated but wrong item — reviewed case by case
• Code activated correctly — refund not possible, as the service has been delivered

Marix support is available via chat and email. Take a screenshot of the code before activating — this makes dispute resolution much faster.

Platform-level refunds

Steam — one of the most generous policies in the industry. Games purchased in the Steam Store can be refunded within 14 days if you've played fewer than 2 hours. Keys activated via "Activate a Product" are not eligible for Steam refunds.

Xbox / Microsoft — refunds available within 14 days for games that have not been launched yet. After first launch, only exceptional cases qualify.

PlayStation — refund within 14 days if the download hasn't started. Once a download begins, refunds are denied.

Roblox, Discord — digital items (Robux, Nitro) are non-refundable after activation.

What to do when a code doesn't work

1. Do not attempt to activate the code again or share it with others
2. Screenshot the code and the error page
3. Contact Marix support with these details
4. Request a confirmation from the platform if needed

Buyer rights under Russian law

Russia's consumer protection law applies to digital goods. The seller must refund if the product is defective (code doesn't work, product doesn't match the description). If the code activated correctly, it's considered proper quality delivery.

Frequently asked questions

Can I return a Steam game if I didn't like it?

Only if you bought it directly in the Steam Store (not via a third-party key), played fewer than 2 hours, and it's been less than 14 days. Keys purchased from third-party sellers are not covered by Steam's refund policy.

What if the seller's support doesn't respond?

You can file a complaint with your country's consumer protection authority, or contact your bank to dispute the transaction (chargeback) — given evidence that the product was not delivered.

Does Marix guarantee keys work?

Yes. Marix guarantees that all sold keys are working and unactivated at the time of sale. If they're not — you get a replacement or refund.