What Is Error Code 57
Error code 57 — "Transaction Not Allowed to Acquirer/Terminal" (also seen as "Transaction Not Permitted") — means that a specific type of transaction is prohibited: either for your card, for the merchant's payment terminal, or for both.
Unlike error 62 (general card restrictions), error 57 is more specific — it refers to a particular operation that the card does not permit.
What Triggers Error 57
International payments blocked. The most common cause. If your card is not configured for international transactions, any foreign merchant will receive a code 57 decline. The fix is enabling "International payments" in your card settings.
Transaction type not permitted for this card. Not all cards support all transaction types. Examples:
- Cash advances may be prohibited
- Recurring payments (auto-renewing subscriptions) may not be supported
- Contactless payments may be disabled
Acquirer-side restrictions. The bank serving the merchant (the acquirer) may restrict cards from certain countries or issued by specific banks.
Merchant category restrictions on corporate cards. Company cards with approved spending categories will return error 57 when used outside those categories.
Card limits exceeded. If the transaction exceeds a set limit (daily, per-transaction), the bank may return code 57 instead of 51.
How to Fix It
1. Enable international payments. Go to your card settings in the mobile app and make sure "International transactions" or "Payments abroad" is turned on. If the option isn't available, contact support.
2. Check the transaction type. If you're attempting a recurring payment, cash advance, or other non-standard operation, confirm with your bank whether your card supports it.
3. Check your limits. Ensure the transaction amount doesn't exceed your limits. Increase them in your settings or through support if needed.
4. Use a different card. If restrictions are hard-coded into the card product and can't be lifted, you'll need a card from a different issuer. Marix virtual cards support a broad range of transaction types and have no built-in blocks on international payments.
5. Contact your bank. Ask a support agent to decode the error — they can specify which operation is prohibited and whether it can be changed.
Frequently Asked Questions
What's the difference between error 57 and error 62? Error 57 is a prohibition on a specific transaction type (e.g., international payment or cash advance). Error 62 is a broader restriction tied to card type, geography, or regulatory limits.
It's my first attempt — why am I already getting error 57? Most likely your card is not configured for international transactions or this operation type by default. Card configuration is something you need to set up with your bank.
Does a Marix card work for international transactions without error 57? Yes. Marix cards are designed for international payments and do not restrict this transaction type.
Want to pay internationally without errors or restrictions? Marix — virtual cards for international online payments.