Google Play Requires Receipt from Seller — What to Do
Sometimes when activating a Google Play Gift Card, the system requests "seller confirmation" or "purchase receipt." This is an unusual but real situation.
Why This Happens
Google Play may request a seller receipt for several reasons:
1. Suspicious account activity If there were many activation attempts on the account or other signs of abnormal behavior.
2. Anti-fraud check Google automatically checks codes with high denominations or suspicious transactions.
3. Data mismatch The activation region or other parameters raised suspicion in the system.
What to Do
Step 1: Prepare purchase confirmation
If you bought the card from us at marix.app — you have:
- Order confirmation email
- Payment screenshot
- Purchase history on the site
Step 2: Contact Google Support
- Go to support.google.com/googleplay
- Select "Problem with gift cards"
- Describe the situation and attach the receipt
Step 3: Wait for a response
Google reviews such requests within a few business days.
If You Don't Have a Receipt
If you bought it in a physical store with cash and have no receipt — the situation is harder. Try:
- Bank transaction screenshot
- Any other proof of payment
How to Avoid This in the Future
Buy Gift Cards from reliable sellers with documentary confirmation. At marix.app there's always order history and an email with the code.
Summary
Provide the receipt to Google support — they'll unblock the activation. Buy from us — there will always be documentary confirmation.